Returns Information

We are unable to accept returns without a Returns Authorisation Number (RAN). Please follow the steps below to obtain a RAN before sending us your item(s). We require these in order to be able to identify which returned item belongs to you and why they are being returned.

"I don't want my purchase" - Refunds

You are entitled to return any purchase within 14 working days from your order delivery date. The intention is to put you in the same position as would be the case if you bought the product from a store which means you can inspect the product and return it unused. In such circumstances we will refund the price paid and you must pay the cost of return. We may also reduce the value of your refund if the product is not returned in pristine quality.  Any Standard TV Screen Protector with its Velcro pads attached to the screen protector is not returnable.

Premium (Including Next Day) delivery costs are non-refundable.

"I don't want my purchase" - Exchanges

• Within 30 days of the date you received the item(s), we will also take products back in exchange for other products of similar or greater value.
• The products must be unused and returned in "as new" condition, preferably in original packaging.
• The cost of shipping will be your responsibility.
• Please note that this is an exchange policy and cash refunds will not be given. We can apply the value of the Credit to your account for later use or you can request we transfer the credit to any of our other websites.
• Please also note that an administration fee of £3.95 will apply when returning goods for exchange outside of the 14-day period.
• These terms do not affect your statutory rights in the event of faulty goods.

"My product is faulty"

We will exchange or repair a product which develops a defect within the first 12 months after the date you received it. After 6 months and within the warranty period, we will arrange for repair or replacement depending on the inspection result.

You must ensure returned goods are suitably packaged to avoid damage in transit as we will not accept responsibility for any such damage that occurs. This does not affect your statutory rights.
 

How to Request a Return

To request a return, email us at info@thescreenprotector.com ; make sure to include your name, order number, the product description and the reason for return.

Once your return is authorised we will provide you with an email including all of the information you need to get your return back to us.

Please note:

• We do not accept returns without a Returns Authorisation Number. Please follow the steps above to obtain a RAN before sending us your item(s).
• We cannot accept responsibility for Returns until they arrive safely in our warehouse therefore you may wish to insure the product - however this is at your cost.
• It may take up to 14 days from receipt in our warehouse for each individual return to be processed.
• We will only refund the reasonable cost of transit/postage (up to £9.99) where goods are confirmed faulty in the first 6 months of receipt, or when the return was due to an error on our part.
• Once repair or replacement has taken place, we will endeavour to deliver your product back to you. If delivery is unsuccessful and returned to us, we will hold this product for 3 months from date of return. After this period, the item may be destroyed.

Claims for Items Broken or Damaged in Transit

 Please be aware that we take every effort to ensure that your screen protector arrives with you in perfect condition.

 However occasionally your screen protector may get damaged in transit so we insure against this with our couriers. We have a limited time in which we are able to place a claim on your behalf. 

In the event that your screen protector has been damaged in transit it is therefore imperative that you contact us within 7 days of delivery.

 We will then raise a claim with our couriers on your behalf.

We shall not be liable to you under any circumstances for any loss or damage unless you notify us either via our website OR by email to info@thescreenprotector.com within 7 days of delivery.